Welcome to SmartDevices.es.
This Warranty Policy outlines the terms and conditions under which we provide warranty services for the products purchased from our online store. By purchasing from SmartDevices.es, you agree to the terms described below.

1. Warranty Provider

The warranty services are provided by:
Company Director: Matej Belic
NIE Number: Z2891635B
Warranty Return Address:
Calle Yate 173,
03189 Orihuela, Alicante,
Spain

2. Legal Framework

Our warranty obligations comply with the applicable European Union and Spanish consumer protection laws, specifically:

According to these laws, consumers are entitled to a minimum 2-year legal guarantee from the date of delivery, covering non-conformities existing at the time of delivery.

3. Warranty Coverage

We offer a standard 2-year warranty on all new products sold through SmartDevices.es, unless otherwise stated in the product description.
The warranty covers:

  • Manufacturing defects

  • Internal component failures

  • Malfunctions occurring during normal, intended use

This warranty does not cover:

  • Damage caused by misuse, accidents, negligence, or improper handling

  • Normal wear and tear (including, but not limited to, battery degradation, cosmetic scratches, and faded colors)

  • Unauthorized repairs, modifications, or disassembly

  • Damage caused by natural disasters (e.g., floods, fires, lightning)

  • Consumable parts (such as cables, batteries, filters) unless they are defective upon arrival

4. Warranty Period

The warranty period begins on the date of delivery to the customer, as confirmed by delivery tracking information.
Please retain your purchase invoice or receipt, as it will be required for any warranty claims.

5. How to Initiate a Warranty Claim

If you experience a problem with your product and wish to request warranty service:

  1. Contact Us:

    • Complete the form available at the bottom of this page or on our Contact Us page.

    • Provide your full name, order number, date of purchase, a description of the issue, and, if possible, photos or videos illustrating the defect.

  2. Preliminary Assessment:
    Our support team will review your case and may offer troubleshooting advice. If the issue cannot be resolved remotely, we will instruct you to send the product to our service center.

  3. Return the Product:
    Carefully package the item (preferably in its original packaging) and send it to:

    SmartDevices.es Warranty Center
    Calle Yate 173,
    03189 Orihuela, Alicante,
    Spain

    Please note: Return shipping costs to our service center are the responsibility of the customer. If the product is confirmed to be defective and covered under warranty, SmartDevices.es will cover the cost of sending the repaired or replacement item back to you.

6. Repair, Replacement, or Refund

Upon receiving your item, our technical team will inspect and test the product. Depending on the nature of the defect:

  • Repair: If possible, we will repair the defective product.

  • Replacement: If repair is not possible, we will replace the product with a new or refurbished item of equivalent or higher value.

  • Refund: In cases where repair or replacement is not feasible, we may offer a full or partial refund.

Important:
Repaired or replaced products continue to be covered under warranty only for the remainder of the original warranty period or 90 days after the date of repair/replacement, whichever is longer.

7. Special Conditions for Business Customers

For purchases made by companies or professional buyers (B2B transactions), the warranty period and conditions may differ. Please contact our sales team for more details.

8. Customer Responsibilities

  • Ensure proper use, installation, and maintenance of the product as specified in the user manual.

  • Retain proof of purchase, including invoices and receipts.

  • Backup any important data stored on electronic devices before sending them in for repair, as we are not responsible for data loss.

9. Limitation of Liability

SmartDevices.es shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use a product, including, but not limited to, loss of profits, downtime, or lost data.

10. Applicable Law and Jurisdiction

This Warranty Policy is governed by the laws of Spain and the applicable laws of the European Union.
In case of any disputes, both parties agree to submit to the exclusive jurisdiction of the courts of Alicante, Spain.

If you have any questions regarding our Warranty Policy, please fill out the form below or contact us through our Contact Us page.
We are here to assist you!