At Smart Devices (https://smartdevices.es), we are committed to providing our customers with transparent, reliable, and professional service throughout the entire purchasing and delivery process.

This Shipping Policy forms part of our general Terms and Conditions and complies with applicable European Union and Spanish consumer protection laws, particularly:

  • Directive 2011/83/EU on consumer rights (EUR-Lex)

  • Royal Legislative Decree 1/2007 of 16 November (Ley General para la Defensa de los Consumidores y Usuarios) (BOE)

Company Information:
Smart Devices
Address: Calle Yate 173, 03189, Orihuela, Alicante, Spain
Director: Matej Belic
NIE: Z2891635B

 

1. Payment Verification and Order Processing

All orders placed through our website are subject to payment verification before processing.

Please note:

  • Order preparation will begin only after we have received official confirmation from our financial institution that full payment has been successfully credited to our account.

  • Payment verification may take 1–3 business days depending on the chosen payment method and banking systems.

  • This procedure ensures transaction security and compliance with anti-fraud regulations.

2. Shipping Schedule

Orders are prepared and dispatched from our warehouse Monday to Friday during standard business hours (excluding Spanish public holidays).

Once your order is dispatched, you will receive an email containing:

  • Your shipment tracking number

  • A direct link to the courier’s tracking platform, allowing you to monitor your delivery in real time

3. Estimated Delivery Times

Delivery estimates are calculated from the date of shipment, not the date of order or payment confirmation.

  • Domestic Shipping (Spain): 3–7 business days

  • European Union Countries: 10–14 business days

  • International Shipping (Rest of the World): Up to 30 business days

Please be aware that we cannot be held responsible for delivery delays due to:

  • Customs inspections

  • Strikes or force majeure events

  • Peak seasonal demand

  • Incorrect or incomplete delivery address provided by the customer

4. Shipping Restrictions

In compliance with European Union trade regulations, we do not ship products to countries or regions under sanctions, embargoes, or trade restrictions.
For current information on restricted destinations, please refer to the official EU sanctions map:
https://sanctionsmap.eu

5. Delays and Force Majeure

While we always strive to meet estimated delivery times, certain factors beyond our control may cause delays, such as:

  • Customs clearance procedures

  • Regulatory inspections

  • Global logistics disruptions (e.g., pandemic-related issues, natural disasters)

In such cases, we appreciate your patience and assure you that our team will keep you informed and support you throughout the process.

6. Customer Support and Communication

If you have any questions or concerns regarding your order or shipment, please do not hesitate to contact our customer service team via our contact form, email, or phone.
We are here to assist you and committed to ensuring your shopping experience with Smart Devices is smooth, secure, and fully satisfactory at every stage.